Converting leads into new customers. Burtner Electric Case Study
Burtner Electric turned into AgainAgain Agency for virtual administrators who could track their calls and make sure that customers get the simple answers they were looking for. In addition, the reception staff was able to ask new customers about how they learned about Burtner Electric, and collect basic marketing reviews. This feedback gives them valuable information on how to target future ads. AgainAgain Agency virtual administrators bring professionalism and a touch of formality to the business, but retain a relaxed and friendly style that matches the corporate culture. Business is growing and AgainAgain Agency becomes part of the family.
About the Project
01
Challenge
Burner Electric, an electrical services provider, faced the challenge of customer interaction and gathering valuable marketing feedback. They needed a solution to ensure that customers received prompt and accurate responses to their inquiries, while also obtaining crucial insights into their marketing effectiveness. For this purpose they hired AgainAgain Agency.
02
Key requirements
Efficient Call Tracking Marketing Feedback Maintaining Corporate Culture
03
Solution
They provided virtual administrators with tools for monitoring and tracking customer calls, ensuring timely and accurate responses. Virtual administrators engaged with new customers, gathering data on their source of discovery and collecting marketing reviews, offering insights for future advertising strategies. AgainAgain Team also seamlessly blended professionalism with Burner Electric's friendly corporate culture, enhancing customer interactions.
04
Achievements
Improved Customer Engagement
Data-Driven Marketing
Maintained Corporate Culture
05
Tasks we fulfill
-Call Tracking
-Marketing Feedback
-Professional and Friendly Interaction
Results
The collaboration between Burner Electric and AgainAgain Agency has led to improved customer interaction (now more than 85% of customers are returning) to improve marketing strategies and smooth integration of professionalism into the company's culture. As a result, Burner Electric has experienced significant growth. From 2000+ clients per month to 3500 ones.
Calls processed per month
15,000+
Agents on the line
98
CSAT increased
75%
Service
24/7
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