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Services
Virtual assistance

One of the most popular services of a professional business processing outsourcing bpo is the provision of a so-called “Virtual Assistant” to the company – a remotely working assistant who takes care of interacting with clients, sending messages, handling calls, etc.

The customer company is relieved of routine tasks, shifting them onto the shoulders of the outsourcing team, and gets the opportunity to direct its energy and time to key processes for business development or supervising complex projects. It is impossible to overestimate the importance of such help!

AHT (Average Handling Time)
05:35
AHT (Average Handling Time)
96%
CSAT (Customer Satisfaction)
93%
we are trusted
about
Virtual assistant tasks

A virtual assistant is the key to a rapidly growing business and a growing reputation. This is saving resources – money and time – without layoffs, salary cuts and complaints. Trust our remote assistant to manage your affairs and do something more useful or enjoyable.

The virtual assistant will take care of:
Receiving and recording client contact information;
Registration of messages received by phone, SMS or mail;
Organization of email newsletters across databases;
Conducting a dialogue with clients, providing them with information and answering the most common questions;
Redirecting highly specialized requests to professionals in the required profile.
Benefits of a virtual assistant

When you contact us, you will have the opportunity to choose from several options presented the one that will best suit the goals or budget of your enterprise, and if you have difficulties with the choice, our consultant will clarify any questions so that you can achieve the optimal result.

The customer will feel the benefits of outsourcing call center services after a short time.

Fill out the feedback form, and we will contact you as soon as possible.

Together with the Virtual Assistance service you receive:
A tireless employee who remains on call 24 hours a day, 7 days a week without sick leave or vacations. Whenever a client needs to contact you, rest assured that he will not be ignored.
No headaches about organizing a workplace or finding people to fill outsourcing call center jobs. If a real call center requires premises, furniture, equipment and people, a virtual assistant will not require anything like that from you. All this is beyond your concern.
Cost savings. A virtual assistant will cost you a couple of times less than several secretaries who can take on his work.
Increasing quality of work of our own specialists, who will be able to focus on performing their main responsibilities without wasting time on trifles.
Increased service level, since your customers will no longer have to stay on the line for a long time waiting for a free operator.
The image of a modern company that keeps up with the times, which is not afraid of innovations and uses new technologies for the benefit of itself and its clients.

our awards

We don’t like talking about ourselvesBut we don’t mind if our customers do.

We have significantly improved our KPIs on efficiency and optimized our costs by 40% with AgainAgain in less than 6 months. And, our client's satisfaction according to a recent feedback has has only increased.

Ronan Stewart, SVP & COO, Midmarket & Partner Ecosystems, SAP

They're experts in crafting email marketing campaigns and creating engaging content that is visually appealing.

Levi Ryan, VP of Sales Development

We’ve had excellent results from this collaboration.

Juan Carlos Liminana, Sales & Marketing Director, Opensense

We have significantly improved our KPIs on efficiency and optimized our costs by 40% with AgainAgain in less than 6 months. And, our client's satisfaction according to a recent feedback has has only increased.

Ronan Stewart, SVP & COO, Midmarket & Partner Ecosystems, SAP

They're experts in crafting email marketing campaigns and creating engaging content that is visually appealing.

Levi Ryan, VP of Sales Development

We’ve had excellent results from this collaboration.

Juan Carlos Liminana, Sales & Marketing Director, Opensense

We have significantly improved our KPIs on efficiency and optimized our costs by 40% with AgainAgain in less than 6 months. And, our client's satisfaction according to a recent feedback has has only increased.

Ronan Stewart, SVP & COO, Midmarket & Partner Ecosystems, SAP

They're experts in crafting email marketing campaigns and creating engaging content that is visually appealing.

Levi Ryan, VP of Sales Development

We’ve had excellent results from this collaboration.

Juan Carlos Liminana, Sales & Marketing Director, Opensense

CaseStudies

Business Process Optimization For D&M Car Leasing

  • 85%

    Appointments

  • $880k

    Revenue

  • #bposervices
  • #businessprocessoutsourcing
  • #backofficesupport

Customer Support For Vates - IT Solutions Company

  • 90%

    Appointments

  • $850k

    Revenue

  • #outsourcing
  • #callcenter
  • #customerservice

Call Centre Outstaffing For Avelo Airlines

  • 75%

    Appointments

  • $900K

    Revenue

  • #service
  • #sales&billing
  • #bpo

Call Centre Outsourcing For Global Logistics Company

  • 85%

    Appointments

  • $950K

    Revenue

  • #startup
  • #webdevelopment
  • #emaillist

Multi - Channel Support For GravaStar - Ecommerce Platform

  • 83%

    Appointments

  • $760K

    Revenue

  • #business
  • #marketingdigital
  • #technicalsupport

ACIC : CRM Integration For Leading Pharmaceuticals Manufacturer

  • 80%

    Appointments

  • $700k

    Revenue

  • #bookkeeping
  • #email
  • #openrate

Maximizing Efficiency With BPO For Vouch Insurance Company

  • 87%

    Appointments

  • $840k

    Revenue

  • #contactcenter
  • #customerservice
  • #outbound

Customer Support for Сlothing Store. Marilka Case Study

  • 80%

    Appointments

  • $750K

    Revenue

  • #salesoutsourcing
  • #customersupport
  • #kpi

Handling 15,000+ Calls For TripMole Travel Agency

  • 70%

    Appointments

  • $670K

    Revenue

  • #contactcenter
  • #call
  • #outbound

Customer Assistants For Partners Direct Insurance Company

  • 65%

    Appointments

  • $780K

    Revenue

  • #emailmarketing
  • #marketingplan
  • #customersupportreps

Converting leads into new customers. Burtner Electric Case Study

  • 85%

    Appointments

  • $820k

    Revenue

  • #leads
  • #emaildesign
  • #marketingideas

Content Hub

01

February 14,2023

Key Points for Developing a Successful Cold Email Marketing Strategy

Cold email marketing can be a powerful tool to establish new business contacts and create lasting relationships with future clients. However, a successful strategy requires an adequate plan and a series of steps that must be followed. In this article, we will discuss the basics of a cold email marketing strategy, such as optimizing technical tools and warming up email accounts, verifying the mailing list and segmenting the target audience, and personalizing the content of cold emails. We will also include relevant keywords such as cold email marketing, email authentication, mailing automation, email verification, marketing objectives, and personalized content.

02

February 14,2023

Eco-Friendly Email Marketing: A Complete Guide on How to Sell Through Campaigns Without Irritating Users.

To launch a successful email marketing campaign, you need to create a detailed project plan. First, decide on the type of email campaign and the audience you want to target. Consider factors such as age, interests, and play style.

03

April 03,2023

Proper Email Marketing or How Not to Mess Up Your Emails. For Beginners

I'll try to briefly and quickly introduce you to the world of Email Marketing. I will tell you about goals, Open Rate, and the main types of mailings.

04

March 08,2023

Why is Email Marketing Still Effective in 2023?

Although there is an opinion that email marketing is outdated and no longer effective, in fact, this is not the case. Even in 2023, email newsletters remain one of the most effective ways to attract customers and increase sales

05

March 22,2023

All You Need to Know about Email Marketing

We love email marketing. Not only because it helps us achieve our financial goals, but also because it spreads information about who we are, what we do, and how we can help people develop their businesses.

06

April 17,2023

Discovering ChatGPT: how to optimize the work of marketers in a few clicks

The presentation of the new version of ChatGPT caused a real delight among professionals in various areas, including marketers. Now we can easily use the tools of the neural network to analyze the target audience and develop profitable approaches that will lead customers to purchase. The software provides effective marketing communications and helps to solve dozens of other commercial tasks. In this article, we will share information on how you can use the opportunities of ChatGPT in CRM and email marketing.

07

April 14,2023

How Do I Reactivate My Inactive Subscriber Base?

Why Are There Inactive Subscribers?

08

April 18,2023

How to properly test pricing in the first year of a startup's operation.

For three years now, at Boosta, we have been developing three SaaS products for marketers, SEO specialists, and business owners from all over the world. Over these three years, we have conducted many experiments with pricing pages and made a lot of mistakes. Read on to learn about these mistakes and how to avoid them in this article.

09

May 10,2023

8 Effective Cold Email Templates That Will Get Your B2B Customers Attention

Creating cold emails is not as easy as it might seem at first glance.

10

May 10,2023

55 Cold Email Templates to Generate Responses in 2023

Marketing with cold emails has always been, and still is, one of the most effective ways to generate leads for many companies. They help not only increase open rates but also increase conversions.

11

May 15,2023

Top 13 B2B Lead Generation Companies That Will Bring Success to Your Business in 2023

The primary task for a new business is to find customers. Collecting leads yourself can be a labor-intensive and time-consuming process. Every minute counts for a startup in a highly competitive environment, so lead generation companies come to the rescue.

12

December 13,2023

How did B2B cold emails help us make a breakthrough?

"Effective communication: how to create cold emails for B2B"

13

December 13,2023

How did we triple the influx of customers and turn the call center into a new sales department?

"Revolutionizing Customer Engagement: Transforming the Call Center into a Profitable Sales Hub"

our awards

11 - Pricing

We’ve got a perfectpricing for you

  • Hourly
  • Monthly

  • #1Startup

    1299$

    Team Size 2+

    Start Now

    Benefits

    • Agentsdedicated
    • Team leadershared
    • Operations Managershared
    • Onboarding Managershared
    • CSMshared
    • HR People Partnershared
    • Continuous Improvementadd-on
    • L&D Officeradd-on
    • WFMadd-on
    • Quality Assuranceadd-on
    • Bufferadd-on
    • PEX Free 40hr Projectnot included
    • Billing modelsubscription-based monthly billing

  • #2Professional

    1200$

    Team Size 5+

    Start Now

    Benefits

    • Agentsdedicated
    • Team leadershared / dedicated, option to buy-up
    • Operations Managershared
    • Onboarding Managershared
    • CSMshared
    • HR People Partnershared
    • Continuous Improvementadd-on
    • L&D Officershared / dedicated, option to buy-up
    • WFMadd-on
    • Quality Assuranceshared / dedicated, option to buy-up
    • Bufferadd-on
    • PEX Free 40hr Projectincluded
    • Billing modelsubscription-based or per hour

  • #3Enterprise

    Contact Us

    Team Size 25+

    Start Now

    Benefits

    • Agentsdedicated
    • Team leaderdedicated
    • Operations Managershashared / dedicated
    • Onboarding Managershared
    • CSMshared / dedicated
    • HR People Partnershared / dedicated
    • Continuous Improvementshared / dedicated
    • L&D Officershared / dedicated
    • WFMshared / dedicated
    • Quality Assuranceshared / dedicated
    • Bufferdedicated
    • PEX Free 40hr Projectincluded
    • Billing modelper hour or per transaction-based billing

Frequently
asked questions

  • Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.

  • Outsourcing of the support is a great way to gather a team that is going to ensure a great user experience, client satisfaction and will provide a high level care without you having to hire and educate a team in-house.

  • Yes, your AgainAgain VAs are only working on your tasks and responsibilities discussed in the agreement and in those hours which you have opted for.

  • Yes, of course. Although most of the businesses typically prefer 4 or 8 hours a day, five days a week, we still offer our 24/7 support from our global team. Usually clients share with us their requirements in terms of the coverages and we organize the team accordingly.

  • Yes, of course, we have multilingual VA support as well for our international clients. Reach out to our sales team in order to share your language and geographical requirements and we will get back to you with all the interested details.

  • All calls, chats, and actions are recorded for quality control purposes. Calls are routinely screened to make sure TSR’s are providing the highest quality of service. Weekly meetings are held to discuss new accounts and existing clients.

Let's make our team become part of yours!

Schedule a callGet a quote

  • 4.9 out of 9 reviews

  • 5 out of 43 reviews