Support service is an important part directly linked to customers' interests, which is ready to quickly offer a solution to any consumer problem, dispel any doubts that may arise, and, ideally, impress with a more advantageous offer than what the person expected. The presence of well-organized support with professional consultants significantly influences customer loyalty to the company and motivates them to come back again and again.
Building a customer-oriented business strategy requires considerable effort and financial investments, but it is often fully compensated by the profits from the growing flow of consumers who willingly make purchases and place orders in places associated with positive emotions toward them. Many don't even object to paying more to be able to go to a place where their wishes are treated with special attention!
Customer support is such an impressive set of measures that it is extremely difficult to implement without diverting staff resources from other business tasks. Fortunately, there is such a service as business processing outsourcing bpo, which allows you to delegate this work to professionals. Just contact Again Again Agency and develop your business without worrying about the emotions and impressions of clients – we will do this!
It makes sense to trust bpo outsourcing companies because, in this case, you will not have to hire specialists or burden existing employees with new responsibilities that are detrimental to their regular work.
Knowing how to delegate your business processes to professionals will bring you many benefits.
If you know what is outsourcing in bpo, you will be able to concentrate on your key business processes while Again Again Agency works with clients. Contact us, and your clients will leave you with a satisfied smile, come back again, and recommend you to their friends and acquaintances!
We don’t like talking about ourselvesBut we don’t mind if our customers do.
CaseStudies
11 - Pricing
We’ve got a perfectpricing for you
- Hourly
- Monthly
#1Startup
1299$
Team Size 2+
Start NowBenefits
- Agentsdedicated
- Team leadershared
- Operations Managershared
- Onboarding Managershared
- CSMshared
- HR People Partnershared
- Continuous Improvementadd-on
- L&D Officeradd-on
- WFMadd-on
- Quality Assuranceadd-on
- Bufferadd-on
- PEX Free 40hr Projectnot included
- Billing modelsubscription-based monthly billing
#2Professional
1200$
Team Size 5+
Start NowBenefits
- Agentsdedicated
- Team leadershared / dedicated, option to buy-up
- Operations Managershared
- Onboarding Managershared
- CSMshared
- HR People Partnershared
- Continuous Improvementadd-on
- L&D Officershared / dedicated, option to buy-up
- WFMadd-on
- Quality Assuranceshared / dedicated, option to buy-up
- Bufferadd-on
- PEX Free 40hr Projectincluded
- Billing modelsubscription-based or per hour
#3Enterprise
Contact Us
Team Size 25+
Start NowBenefits
- Agentsdedicated
- Team leaderdedicated
- Operations Managershashared / dedicated
- Onboarding Managershared
- CSMshared / dedicated
- HR People Partnershared / dedicated
- Continuous Improvementshared / dedicated
- L&D Officershared / dedicated
- WFMshared / dedicated
- Quality Assuranceshared / dedicated
- Bufferdedicated
- PEX Free 40hr Projectincluded
- Billing modelper hour or per transaction-based billing
Frequently
asked questions
Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.
Outsourcing of the support is a great way to gather a team that is going to ensure a great user experience, client satisfaction and will provide a high level care without you having to hire and educate a team in-house.
Yes, your AgainAgain VAs are only working on your tasks and responsibilities discussed in the agreement and in those hours which you have opted for.
Yes, of course. Although most of the businesses typically prefer 4 or 8 hours a day, five days a week, we still offer our 24/7 support from our global team. Usually clients share with us their requirements in terms of the coverages and we organize the team accordingly.
Yes, of course, we have multilingual VA support as well for our international clients. Reach out to our sales team in order to share your language and geographical requirements and we will get back to you with all the interested details.
All calls, chats, and actions are recorded for quality control purposes. Calls are routinely screened to make sure TSR’s are providing the highest quality of service. Weekly meetings are held to discuss new accounts and existing clients.
Let's make our team become part of yours!
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