Call Centre Outsourcing For Global Logistics Company

About the Project

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  01

  Challenge

  Due to the escalating demand, our client faced the task of recruiting additional customer service agents who could proficiently address customer inquiries through phone, email, and live chat. A total of 50 new employees were required, each possessing a minimum of two years of client-facing experience and English language proficiency at the B2 to C1 level.

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  02

  Key requirements

  -Analytics and Tracking: Monitoring and analyzing lead generation efforts is essential for measuring success and making data-driven decisions.

  -Tracking key metrics such as conversion rates, click-through rates, or engagement levels can help optimize strategies and improve results.

  -Collaboration between Sales and Marketing: Effective collaboration between the sales and marketing teams is essential for successful lead generation.

  -Aligning goals, sharing insights, and implementing feedback loops can improve lead quality and increase conversion rates.

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  03

  Solution

  AgainAgain Agency took on the challenge of swiftly identifying and hiring the requisite number of candidates, aligning with the client's tight timelines. We successfully onboarded 15 candidates for the initial phase of the project, meeting our deadlines and enabling a prompt start. However, our commitment didn't end with recruitment. Collaboratively with the client, AgainAgain Agency provided comprehensive training to the new staff members we brought in. Subsequently, the client entrusted us with the responsibility of managing all training aspects. This collaborative trust formed the bedrock for further project expansion in subsequent stages.

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  04

  Achievements

  Successful Lead Magnet Creation: Creating compelling lead magnets such as e-books, webinars, or exclusive content that attract and capture the attention of potential leads, resulting in a significant increase in lead generation.

  Improved Lead Scoring Accuracy: Implementing a refined lead scoring system that accurately identifies and prioritizes the most qualified leads, resulting in improved sales team efficiency and higher conversion rates.

  Measurable ROI: Demonstrating a positive return on investment (ROI) from lead generation efforts through revenue generated from converted leads, indicating the effectiveness and success of lead generation strategies.

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  05

  Tasks were fulfill

  -Attracting potential customers: We develop and conduct campaigns to attract potential customers in order to build relationships and maintain the involvement of potential customers. This includes sending personalized emails, targeted advertising, or social media interactions to promote potential customers through the sales funnel.

  -Tracking and analysis of indicators: We regularly monitor and analyze key performance indicators, such as the conversion rate, the number of clicks on the link and the level of engagement. This data helps to optimize strategies for attracting potential customers and improve results.

  -Implementation of automation tools: We use automation tools such as CRM systems or e-marketing platforms to optimize lead generation processes. These tools help you manage potential customers, automate follow-up actions, and track interactions.